Frequently Asked Questions
How can I cancel Massage Envy?
Cancelling a Massage Envy subscription is possible in several ways. At Xpendy we offer to do so by means of a registered letter. The reason to choose for a registered letter is that it offers security. Xpendy offers the possibility to generate and send a registered letter yourself or have Xpendy send you the cancellation letter.
When can I cancel Massage Envy?
With Massage Envy there is a possible term of notice. This means that after cancelling your subscription with Massage Envy, the subscription can continue for a maximum of the agreed cancellation period. How long a notice period is can differ per company. A notice period of 1 month is common, but this can differ per company.
Can I cancel Massage Envy in case of death?
At Xpendy, it is possible to complete the cancellation with only the subscription holder's name and address. This means that it's also possible to cancel a subscription for someone who has passed away.
Can I cancel Massage Envy when I move house?
Cancelling the service when moving house can also be done via Xpendy. However, this is not always necessary. Sometimes, you are expected to move your subscription. It is important to check your contract conditions.
How long does it take to cancel Massage Envy?
How long it takes to cancel a subscription varies from provider to provider. From the moment you receive the letter, the provider is obligated to process the cancellation. Keep in mind that from the moment the letter arrives at the provider, they have 10 working days to process the letter. In addition, there may be a notice period. This is different for each provider.
Can a subscription be cancelled before the end date with Massage Envy?
There are possibilities to cancel a subscription or contract before the end date. However, not all providers are willing to do this. It is possible that the provider makes it possible to cancel your contract before the agreed end date, but always keep in mind that the provider may charge you a cancellation fee/penalty.
People also ask
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How do I cancel a Massage Envy subscription?
If you're looking to cancel your Massage Envy subscription, the process can vary based on your contract terms. Typically, for early termination of a one-year contract, there might be a fee involved. You'll usually need to provide a 30-day written notice of cancellation. The specific requirements can differ based on the duration and conditions of your contract. Remember that you can also cancel your Massage Envy subscription through their website. Additionally, cancellation services are available through Xpendy, although there may be associated costs.
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What happens to my credits if I cancel Massage Envy?
If you're considering canceling your Massage Envy membership, it's essential to know what happens to your credits. Any unused accrued sessions will be forfeited if not used within 60 days of canceling your membership. To cancel, you can easily do so through the Massage Envy website. However, keep in mind that cancellation through other platforms like Xpendy may incur additional costs.
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Is Massage Envy membership cancellation policy a lawsuit?
Massage Envy offers a convenient membership service for massages, allowing you to enjoy regular sessions at discounted rates. However, canceling a Massage Envy membership can be challenging due to their cancellation policy, as seen in the Stockman v. Massage Envy Franchising, LLC class action lawsuit. Consumers have reported difficulties in canceling memberships and being charged monthly fees even after termination. To cancel your membership, visit the Massage Envy website and follow the steps provided. Alternatively, Xpendy also offers a cancellation service for Massage Envy memberships, but this option comes with additional costs.
