Frequently Asked Questions
How can I cancel Ancestry?
Cancelling a Ancestry subscription is possible in several ways. At Xpendy we offer to do so by means of a registered letter. The reason to choose for a registered letter is that it offers security. Xpendy offers the possibility to generate and send a registered letter yourself or have Xpendy send you the cancellation letter.
When can I cancel Ancestry?
With Ancestry there is a possible term of notice. This means that after cancelling your subscription with Ancestry, the subscription can continue for a maximum of the agreed cancellation period. How long a notice period is can differ per company. A notice period of 1 month is common, but this can differ per company.
Can I cancel Ancestry in case of death?
At Xpendy, it is possible to complete the cancellation with only the subscription holder's name and address. This means that it's also possible to cancel a subscription for someone who has passed away.
Can I cancel Ancestry when I move house?
Cancelling the service when moving house can also be done via Xpendy. However, this is not always necessary. Sometimes, you are expected to move your subscription. It is important to check your contract conditions.
How long does it take to cancel Ancestry?
How long it takes to cancel a subscription varies from provider to provider. From the moment you receive the letter, the provider is obligated to process the cancellation. Keep in mind that from the moment the letter arrives at the provider, they have 10 working days to process the letter. In addition, there may be a notice period. This is different for each provider.
Can a subscription be cancelled before the end date with Ancestry?
There are possibilities to cancel a subscription or contract before the end date. However, not all providers are willing to do this. It is possible that the provider makes it possible to cancel your contract before the agreed end date, but always keep in mind that the provider may charge you a cancellation fee/penalty.
People also ask
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How do I cancel my account on Ancestry?
To cancel your account on Ancestry, you can do so directly on their website. Simply navigate to your account settings and locate the membership section. From there, you can choose to cancel your membership or free trial. Follow the on-screen instructions until you receive confirmation that your cancellation is complete. Remember that if you prefer, you can also cancel through Xpendy, but please note that this option may involve additional costs.
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Why won't Ancestry cancel my subscription?
If you're having trouble canceling your Ancestry subscription, it could be due to not finding a cancellation link on your account page. This may indicate that you have a second Ancestry account. To resolve this, reach out to Ancestry for assistance in locating the additional account and cancelling your membership. Alternatively, you can also cancel your Ancestry subscription through the Xpendy platform, although this option may involve some associated costs.
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Do you lose your tree if you cancel an Ancestry membership?
When you cancel your Ancestry membership, your family trees will stay in your account unless you choose to delete them. Even as a free registered guest without a membership, you can still access basic tree features like adding or removing people and photos, as well as editing names, dates, and other details. If you decide to cancel your Ancestry membership, you can easily do so through their website. Keep in mind that Xpendy also offers assistance with cancellation, although there may be associated costs.
